[Remote] Customer Service Representative - Remote, WV

Note: The job is a remote job and is open to candidates in USA. Modivcare is a company dedicated to making a difference in people's lives, and they are seeking Customer Service Representatives to join their team. In this role, you will be the first contact for members' questions, resolving concerns and ensuring requests are processed accurately and timely while supporting positive health outcomes.ResponsibilitiesReceive and document customer concerns while ensuring all relevant information is correct in a timely mannerEnsure all company procedures are followedEnsure accurate trip data is input in our systemsDemonstrate a personal commitment to producing high-quality workRefer unresolved customer grievances to designated department for further investigation and resolutionMultitask effectively and efficiently to extract necessary information from multiple systemsReview and educate members on our services and their insurance coverageSupport a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays. Holiday coverage is requiredSkillsMUST LIVE IN WEST VIRGINIAHigh School Graduate or General Education Degree (GED)0-2 years of related experience6+ months contact center experience OR customer service experienceStrong organization skills, written, and verbal communication skills. All system documentation will be in EnglishCan type 35wpm or moreAnswer a high volume of calls up to 100+ calls per dayProficiency in Microsoft Office SuiteAbility to talk and type simultaneously in a clear and concise manner while interacting with customersWork overtime as requiredAbility to work independently under general supervisionSound decision-making and problem-solving skills in a fast-paced environmentHigh Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide proof of a speed testAbility to directly hardwire to your modemRequired to have a dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securelyAttend 100% of training, on camera for the first 30 days of employmentBenefitsMedical, Dental, and Vision insuranceEmployer Paid Basic Life Insurance and AD&DVoluntary Life Insurance (Employee/Spouse/Child)Health Care and Dependent Care Flexible Spending AccountsPre-Tax and Post --Tax Commuter and Parking Benefits401(k) Retirement Savings Plan with Company MatchPaid Time OffPaid Parental LeaveShort-Term and Long-Term DisabilityTuition ReimbursementEmployee Discounts (retail, hotel, food, restaurants, car rental and much more!)Company OverviewModivCare is a healthcare services company that provides emergency medical transportation and care-centric solutions. It was founded in 1996, and is headquartered in Denver, Colorado, USA, with a workforce of 10001+ employees. Its website is https://modivcare.com.