[Remote] Customer Service Representative (Remote, North-East)

Note: The job is a remote job and is open to candidates in USA. Stora Enso is a leader in renewable solutions across packaging, biomaterials, wooden constructions, and paper industries. They are seeking a Customer Service Representative who will be the first point of contact for customers, handling inquiries and maintaining solid relationships with professionalism and speed.ResponsibilitiesHandles initial customer contact for general inquiries such as pricing, products, deliveries etcActs as liaison between customers and European millsBuilds and maintains business relationship with clientsProvides prompt and accurate serviceHas the ability to troubleshoot and provide excellence in customer serviceOrder entry within an in-house databaseInventory management – stock replenishmentShipping documentation/follow up and steering of domestic LogisticsCollection of accounts receivablesPerforms special projects that enhance business operation and processesSkillsExcellent communication skills in EnglishManages difficult or emotional customer situationsResponds promptly to customer needsSolicits customer feedback to improve serviceResponds to requests for service and assistanceMeets commitmentsSpeaks clearly and persuasively in positive or negative situationsListens and gets clarificationResponds well to questionsDemonstrates group presentation skillsParticipates in meetingsWrites clearly and informativelyEdits work for spelling and grammarAble to read and interpret written informationBalances team and individual responsibilitiesExhibits objectivity and openness to others' viewsGives and welcomes feedbackContributes to building a positive team spiritPuts success of team above own interestsAble to build morale and group commitments to goals and objectivesSupports everyone's efforts to succeedBachelor's degree from four-year College or University; or one to two years related experience and/or training; or equivalent combination of education and experienceAbility to communicate in EnglishAbility to write reports and business correspondenceAbility to effectively present information and respond to questions from groups of managers and customersKnowledge of an inventory software, order processing systems and word processing softwareBenefitsImpactful Sustainability: Be part of meaningful projects that champion sustainability, shaping a greener future.Career Advancement: Grow professionally within a global company that values your development and encourages growth.Innovative Environment: Thrive in a dynamic workplace that fosters creativity, initiative, and innovation.Global Influence: Join a forefront leader in renewable solutions across packaging, biomaterials, wooden constructions, and paper industries.Volunteer Opportunities: Take time off to engage in volunteer initiatives that contribute positively to communities and causes.Flexible Work Options: Enjoy genuine work-from-home opportunities that support work-life balance and productivity.Company OverviewStora Enso is the global rethinker of the paper, biomaterials, wood products and packaging industry. It was founded in 1996, and is headquartered in Helsinki, Southern Finland, FIN, with a workforce of 10001+ employees. Its website is http://www.storaenso.com.