[Remote] Customer Service Representative – Remote in Virginia
Note: The job is a remote job and is open to candidates in USA. Percepta is a global consulting and managed services company that focuses on enhancing customer experiences. They are seeking a Customer Service Representative who will handle escalated customer calls and provide solutions to ensure exceptional service.ResponsibilitiesAnswer incoming communications from customersConduct research to provide answers for customers to resolve their issuesSkills6 months or more of customer services experienceHigh school diploma or equivalentComputer experienceHigh speed internet (>15 mbps)BenefitsPerformance bonus and opportunitiesA healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentivesSupportive of your career and professional developmentAn inclusive culture and community-minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesYour training experience includes engaging, instructor‑led online sessions that use both webcam video and audioAccess to individualized coaching and thousands of free courses to support your growthCompany OverviewPercepta is a global, contact services company that builds customer loyalty. It was founded in 2000, and is headquartered in Köln, Nordrhein-Westfalen, DEU, with a workforce of 1001-5000 employees. Its website is http://www.percepta.com.