[Remote] Customer Service Representative – Remote in USA
Note: The job is a remote job and is open to candidates in USA. TTEC is a global consulting, technology, and managed services company that focuses on delivering smarter customer experiences. As a Customer Service Representative, you will resolve escalated customer issues and ensure an exceptional experience through compassionate service and effective communication.ResponsibilitiesAnswer incoming communications from customersConduct research to provide answers for customers to resolve their issuesSkills6 months or more of customer services experienceHigh school diploma or equivalentRecognize, apply and explain your product or service knowledgeComputer experienceHigh speed internet connection (>25mbps). A hardwired connection to your home router is requiredA quiet, private place in your home where you can work without background noiseBenefitsPaid time off (PTO)Wellness and healthcare benefitsTuition reimbursementSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesIndividualized coaching and thousands of free courses to support your growthCompany OverviewPercepta is a global, contact services company that builds customer loyalty. It was founded in 2000, and is headquartered in Köln, Nordrhein-Westfalen, DEU, with a workforce of 1001-5000 employees. Its website is http://www.percepta.com.