[Remote] Customer Service Representative (Remote In Portland, OR)

Note: The job is a remote job and is open to candidates in USA. TEKsystems is a leading provider of business and technology services, and they are seeking a Customer Service Representative to support patients with empathy and professionalism. The role involves handling inbound and outbound calls, assisting patients with their accounts, and ensuring a high level of service delivery. Responsibilities • Serving as the primary contact for inbound calls from account holders and potential enrollees. • Making outbound calls to welcome new account holders, follow up on past-due accounts, and support special campaigns. • Receiving ongoing coaching and mentoring to help you grow and succeed. • Documenting call activity and patient interactions using our proprietary CRM. • Acting as a patient advocate and brand ambassador, ensuring every interaction reflects our commitment to care and compassion. Skills • Must be available to pickup equipment onsite. • A strong customer service mindset—whether from retail, hospitality, or call center experience. • High school diploma or equivalent work experience. • A coachable attitude and a desire to grow professionally. • A quiet, private workspace (no shared rooms). • High-speed internet (minimum 100 Mbps download / 35 Mbps upload). • Connection via Ethernet. • 1–2 years of phone-based support experience preferred. • Experience in healthcare or financial services is a plus. Benefits • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Company Overview • At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America, It was founded in 1994, and is headquartered in Hanover, Maryland, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship • TEKsystems has a track record of offering H1B sponsorships, with 41 in 2025, 52 in 2024, 33 in 2023, 22 in 2022, 36 in 2021, 53 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job