[Remote] Customer Service Representative (Remote)

Note: The job is a remote job and is open to candidates in USA. Wind River Environmental is a company that services and maintains a broad array of non-hazardous liquid waste systems. They are seeking a Customer Service Representative who will be the primary point of contact for customers, handling inquiries and providing information about their products and services while managing a high volume of calls. Responsibilities Answers customer calls and concerns from Residential Pumping Queue Provide engaging and educational customer service to customers to make sure they are educated on the value of pumping services and options Schedules residential pumping services Determines service need by working with customers and documents all calls in accordance with department requirements Answers inquiries by clarifying desired information; researching, locating, and providing information Maintains order management system by entering in service orders Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems Fulfills requests by clarifying desired information; completing transactions; forwarding requests Is able to work in a metric / goal driven environment. CSR’s have both individual and group goals to work towards Able to manage a heavy amount of inbound and outbound calls in a timely manner Skills Must have High School Diploma or equivalent Previous customer service experience Must be able to operate in a drug-free workplace Ability to understand instructions furnished in written, oral or diagram form Strong oral and written communication skills for customers, co-workers, and management alike Ability to demonstrate basic customer service skills with all customers (showing interest and empathy as appropriate) Ability to read and interpret documents including Company policies and procedures, safety rules, operating and maintenance instructions, maps and road signs Ability to work independently and manage pressure to meet deadlines Basic computer literacy including email and internet skills Ability to perform basic math functions Ability to work in a fast-paced environment Highly detail oriented Ability to learn operating procedures quickly and be able to execute consistently up to standard Weekend availability, while not mandatory, is a plus Company Overview Wind River Environmental inspect, service, repair and install a broad array of non-hazardous liquid waste systems. It was founded in 1999, and is headquartered in Marlborough, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is