[Remote] Customer Service Representative (Remote)

Note: The job is a remote job and is open to candidates in USA. Workway is a professional staffing firm working with organizations across the country to place exceptional candidates. They are seeking a detail-oriented Customer Service Representative (ASM) to manage appraisal orders from intake to delivery, ensuring efficient service and timely completion while providing exceptional client support.ResponsibilitiesManage assigned appraisal pipelines from intake through completionMonitor dashboards and queues to ensure all files are addressed within defined SLAs and performance targetsEnsure accurate and timely order setup, documentation, and milestone trackingCollect and process appraisal payments in accordance with company policiesVerify order accuracy, documentation, and requirements prior to assignmentEnsure files are properly configured to support efficient scheduling and deliveryUtilize internal tools, data, and market knowledge to select and engage qualified appraisersCoordinate appraisal scheduling and confirm appointment details with all partiesServe as the primary liaison between lender clients, borrowers, and appraisersManage high volumes of inbound and outbound calls, emails, and system communicationsExecute assigned tasks in alignment with productivity, quality, and margin goalsUtilize reporting tools and scorecards to monitor performance and identify improvement opportunitiesServe as an ambassador of the Delivery +1% mindset in all interactionsDemonstrate accountability, professionalism, and proactive follow-throughSkills2+ years of experience in appraisal management, customer service, operations, or a related fieldStrong knowledge of real estate and appraisal terminology preferredExperience managing high-volume workflows and client communicationsExcellent written and verbal communication skillsStrong organizational and time management abilitiesComfortable working with dashboards, reporting tools, and operational systemsCall center, account management, or processing experience a plusPrior mortgage, lending, or real estate experience preferredBenefitsEmployees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.Company OverviewWorkway is a staffing and recruiting company specializing in clerical and legal staffing solutions. It was founded in 2005, and is headquartered in Dallas, Texas, USA, with a workforce of 201-500 employees. Its website is http://workway.com.