[Remote] Customer Service Representative (Remote)

Note: The job is a remote job and is open to candidates in USA. Brightree by ResMed is a growing, innovative healthcare technology company that is hiring motivated, customer-focused individuals for the role of Customer Service Representative. This fully remote position involves managing inbound and outbound calls with patients to support resupply of existing products while delivering exceptional customer service.ResponsibilitiesHandle high-volume (100+) inbound and outbound calls per dayServe as the primary point of contact for creating and booking patient ordersComplete tasks accurately and on timeCollaborate with internal and external teams to resolve issuesMonitor performance metrics and meet quality and service-level standardsAdhere to schedules and departmental procedures while working independentlyDeliver exceptional customer service while effectively multitasking across multiple accountsSkillsHigh school diploma required1+ year of customer service and/or sales experienceSelf‑motivated with the ability to troubleshoot and adapt quicklyStrong verbal and written communication skillsHighly detail‑oriented with a focus on data-entry accuracyAbility to multitask in a fast‑paced environmentComfortable working independentlyThis position requires a HIPPA compliant work environment with a hardwired Ethernet internet connection (cable or fiber) with minimum speeds of 30 Mbps download and 20 Mbps uploadCandidates will be asked to complete a brief internet speed test during the interview processAssociate's degree and/or relevant college courseworkPrior call center experienceBilingual proficiency in SpanishBenefitsAn additional pay differential for Spanish bilingual proficiencyTwo paid 15-minute breaksOne unpaid 30-minute lunchEmployees scheduled to work 30 or more hours per week are eligible for benefitsComprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insuranceSleep care managementHealth Savings Account (HSA)Flexible Spending Account (FSA)Commuter benefits401(k)Employee Stock Purchase Plan (ESPP)Employee Assistance Program (EAP)Tuition assistanceEmployees accrue fifteen days Paid Time Off (PTO) in their first year of employmentReceive 11 paid holidays plus 3 floating daysEligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family membersCompany OverviewResMed provides medical devices to treat and manage sleep apnea and pulmonary diseases. It was founded in 1989, and is headquartered in Sydney, New South Wales, AUS, with a workforce of 5001-10000 employees. Its website is https://www.resmed.com.au.