[Remote] Customer Service Representative (Remote)

Note: The job is a remote job and is open to candidates in USA. Concentrix is a Fortune 500 company known for its inclusive and award-winning culture, and they are seeking a remote Customer Service Representative. In this role, you will deliver exceptional customer experiences, provide solutions, and support customer retention efforts while working from home.ResponsibilitiesMaintain acceptable production levels as set by managementProvide details on the discount services to help retain and save customersProvide high level of customer service and empathyHave a strong ability to ask probing questions, to discover the wants, interests and needs of our customersHave the ability to deliver bad news and de-escalate critical situationsBe efficient in navigating multiple systemsParticipate in ongoing training and self-developmentMaintain advanced knowledge of procedures, product information and online resource toolsMaintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policiesParticipate in activities designed to improve business performanceEnsure that all quality targets are met and maintainedDeliver expert customer experiences…with a smileSkillsMinimum of 6 months to 1 year of solid customer service experienceHigh School Diploma or GED RequiredAbility to effectively communicate with customers and ask discovery questionsA strong heart and mind for servicing othersComfortability with Outlook, asynchronous tools, and Microsoft ExcelMust be comfortable being on web cameraAbility to utilize tools and resources to efficiently assist our customersAbility to articulate in a professional and efficient mannerAbility to break down complex subject matter into relatable knowledge for our customersAbility to be flexible with the hours of operationOpen and receptive to feedback from leadershipMotivation and ability to obtain self-upskilling and knowledge trainingAbility to cross reference job aids while assisting a customerMust reside in the United States and have a valid U.S. address for residenceBenefitsBenefits available to eligible U.S. employees in this role include: medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.DailyPay enrollment option to access pay "early," when you want itCompany networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and moreHealth and wellness programs with trained partners to help promote a healthy youMentorship programs that support your rewarding career journeyWork-from-home convenience with company-supplied technologiesPrograms and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community supportCelebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and moreA range of other perks and benefitsCompany OverviewConcentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.