[Remote] Customer Service Representative - Remote
Note: The job is a remote job and is open to candidates in USA. Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem. This position assists incoming callers with requests and provides great customer service, ensuring compliance with HIPAA regulations and safeguarding patient privacy.ResponsibilitiesAssists incoming callers with the process of submitting a request for medical recordsProvide status updates regarding requestsRoute calls internally to different hospital departments as neededResponsible for Opening and Scanning Incoming MailOther duties as assignedSkillsMinimum of 6 months prior inbound call center experience requiredStrong technical/computer skillsGeneral working knowledge of Microsoft Word & ExcelGreat communication skillsMust be able to multi-taskMust be able to type 50 wpmMust be able to use fax, copier, scanning machineMust be willing to learn new equipment and processes quicklyMust be self-motivated, a team player and have proven customer satisfaction skillsUnderstanding of HIPAA Privacy laws and compliance standards1 year prior experience in a medical records department or like setting preferredCompany OverviewSharecare is a health and wellness engagement platform that provides information, programs, and resources to improve individuals health. It was founded in 2010, and is headquartered in Atlanta, Georgia, USA, with a workforce of 1001-5000 employees. Its website is https://www.sharecare.com.