[Remote] Customer Service Representative - Remote

Note: The job is a remote job and is open to candidates in USA. QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., committed to educating and caring for skin health. The Customer Service Representative will serve as the first point of contact for patients, providing excellent customer service, managing inquiries, and ensuring accurate patient account information.ResponsibilitiesServes as first point of contact for incoming billing customer service callsProvides optimum customer service, including quality assurance, for all patient inquiriesAnswer high-volume incoming communications from customers/patientsReturns all phone messages within 24 hours of receiptMust be able to deal diplomatically with complaints and function well under pressureUtilize resources and conduct research to troubleshoot and resolve patient issuesReviews patient account data when interacting with patients to ensure that accurate information regarding patients' insurance and demographic information are correctly reflected on the patient's accountUpdates insurance and demographic information as necessary on patient accountsAccurately documents patient accounts of all actions takenSet up payment plans and take credit card payments over the phoneEffectively uses billing system to document patient accounts using proper grammar, spelling, and syntaxParticipates in special projects as neededMaintains regular and predictable attendanceAdheres to Code of Conduct and Mission & Value StatementIn addition to the above job responsibilities, other duties maybe assignedSkillsHigh School graduate or equivalentKnowledge of health plan benefits (deductibles, copays, coinsurance) and eligibility verificationMust be able to read, interpret and explain EOBs and patient responsibility in detailEducation in medical billing or hold medical billing certification preferredMod Med/EMA practice management system experience is a plusBenefitsCompetitive Pay - Attractive compensation to reward your hard workComprehensive Health Coverage - Includes Medical, Dental, and Vision plans to keep you coveredGenerous 401(k) Plan - Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vestingPaid Time Off (PTO) - Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each yearCompany-Paid Life Insurance - Peace of mind with basic life coverage, with the option for additional plansDisability Protection - Short-term and long-term disability coverage to protect you in unexpected circumstancesAdditional Wellness Plans - Accident, critical illness, and identity theft protection plans for extra securityEmployee Assistance Program (EAP) - Access confidential support for personal or work-related challengesExclusive Employee Discounts - Save on products and services with special discounts just for youReferral Bonus Program - Earn bonuses by referring qualified candidates to join the teamCompany OverviewQualDerm Partners provides strategic leadership and practice management services It was founded in 2014, and is headquartered in Brentwood, Tennessee, USA, with a workforce of 1001-5000 employees. Its website is http://qualderm.com/.