[Remote] Customer Service Representative (Remote)

Note: The job is a remote job and is open to candidates in USA. Workway is a professional staffing firm, currently offering a Customer Service Representative opportunity with a trusted leader in title insurance and settlement services. The role involves responding to customer inquiries, providing support for various service areas, and resolving customer issues in a timely manner.ResponsibilitiesRespond to customer inquiries via phone, email, and written correspondenceProvide support for escrow, insurance, billing, claims, technical support, and related service areasResolve first-level and escalated customer issues in a professional and timely mannerVerify customer account and contact informationResearch customer concerns and implement appropriate solutionsEscalate complex issues to supervisors or other departments as neededMaintain accurate customer records, logs, reports, and documentationTrack and coordinate customer issues through resolutionMake outbound calls regarding customer accounts requiring additional attentionAssist with billing inquiries and coordinate resolutions with collections and internal teamsSkillsHigh School Diploma or equivalent required2+ years of customer service experienceProficiency with Microsoft Office applicationsStrong verbal and written communication skillsStrong attention to detail and organizational skillsBenefitsEmployees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.Company OverviewWorkway is a staffing and recruiting company specializing in clerical and legal staffing solutions. It was founded in 2005, and is headquartered in Dallas, Texas, USA, with a workforce of 201-500 employees. Its website is http://workway.com.