[Remote] Customer Service Representative - Remote

Note: The job is a remote job and is open to candidates in USA. InteLogix is a company dedicated to empowering individuals and organizations to reach their full potential. They are seeking a Customer Service Representative who will be responsible for providing exceptional customer service, resolving inquiries, and guiding customers through solutions.ResponsibilitiesProvide information about SNAP EBT transactions to customersProvide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutionsMaintain a thorough understanding of products, services and policies to effectively assist customersAccurately document customer interactions and transactions across all tools/platformsCollaborate with other departments to resolve customer issues and escalate complex problems as necessaryStrive to exceed customer satisfaction goals and performance metricsContinuously seek opportunities to improve the customer experience and streamline processesStay updated on product knowledge and industry trends to better assist customersAbility to work within the defined hours of operation with flexibility needed on weekends and holidaysSkillsMust be 18 years of age or olderHigh School Diploma or equivalentBilingual Requirement: Must be fluent in both English and Spanish, with excellent verbal and written communication skillsAbility to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary workPossess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phoneSuperb attendance, so you can be there when our customers need usHigh speed internet with an ethernet connection to the router (no satellite or hotspot) 10 Mbps download and 5 Mbps upload speedWiFi must be turned off at all timesWindows Updates must be currentPrivate and distraction free home work space with the ability to close a doorCompletion of drug screenCompletion of background checkCompletion of fingerprintsBenefitsPaid TrainingMedical, Dental, and Vision InsurancePaid Time OffEmployee DiscountsFull-time, non-seasonalCareer AdvancementCompany OverviewInteLogix is a provider of integrated solutions, utilizing state-of-the-art technology to provide outstanding customer experiences. It was founded in 1957, and is headquartered in Park City, Utah, USA, with a workforce of 5001-10000 employees. Its website is https://intelogix.com.



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