[Remote] Customer Service Representative- PT - Saturday and Sunday 7:00am - 3:30pm EST

Note: The job is a remote job and is open to candidates in USA. TridentCare is a company focused on providing healthcare services, and they are seeking a Customer Service Representative to handle customer orders and inquiries. The role involves processing orders, ensuring customer satisfaction, and performing various tasks within the department as needed. Responsibilities Provide prompt, accurate and courteous responses to customers Solve routine and complex problems (Contact supervisor immediately for problems unable to solve) Answer incoming customer service orders as soon as possible Display active listening and superior customer service skills for both external & internal customers Document activity to the DDF system Consistently check appropriate DDF screen for report results to call back to customer Display the ability to enter orders manually via our fax process Display the ability to operate the phone system effectively Adhere to work schedule Other duties as assigned Skills Ability to work independently and as a team Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnel Computer knowledge Strong customer service skills Solid communication skills (including verbal, written and listening skills) Solid problem solving and decision making abilities Good organizational skills Execute and prioritize multiple tasks Professional Ability to type 35 – 40 words per minute Flexible and adaptable to change A minimum of a High school Diploma or equivalent required Must have high speed internet for Remote work Medical terminology / experience preferred but not required Benefits Two weeks of vacation time Health Insurance after 30 days! Sick time 8 paid holidays Same day pay available Medical insurance allowance, giving you the freedom to customize your plan to fit your needs Dental insurance Vision insurance Disability insurance Company paid life insurance 401(k) Company Overview TridentCare offers laboratory, diagnostic, ultrasound, x-ray, radiology and mobile diagnostic services at home for patients. It was founded in 1999, and is headquartered in Sparks Glencoe, Maryland, USA, with a workforce of 1001-5000 employees. Its website is