Remote Customer Service Representative - Part time

Pay: $20.00 per hour Schedule: Part-Time (Friday–Monday) Location: Raleigh, NC (Training in Fayetteville, NC) No Benefits – Part-Time Role Tired of Just Taking Calls Instead of Owning the Customer Experience? You already know this role is bigger than answering phones. You’re the one customers remember. You calm chaos, create confidence, and turn calls into booked appointments. But too many companies treat CSRs like seat-fillers instead of professionals. At Blanton’s Air, Plumbing & Electric, customer experience starts with you. You set the tone. You drive the schedule. You create WOW. Why High-Performing CSRs Choose Blanton’s Real Pay for Real Impact $20/hour with performance-based bonus opportunities. Consistent Part-Time Schedule Friday, Saturday, Sunday, and Monday—built for consistency and predictability. Training & Coaching We don’t just throw you on the phones. You’ll get the tools, coaching, and support to succeed. Growth Opportunity We’re growing. Strong performers don’t stay in the same seat forever. Our Core Values Always Do the Right Thing Always Growing Can Do Be Kind Deliver WOW What You’ll Do This is not a button-pusher job. This is the heartbeat of our customer experience. Fill the call board to capacity—your work drives revenue and flow Execute outbound strategies (follow-ups, unsold estimates, memberships, and more) Deliver WOW on every interaction Resolve issues quickly—you’re empowered to make things right Follow best practices for accuracy, professionalism, and consistency Support CSR, dispatch, and customer care needs as the business evolves What You Bring 3+ years in customer service, contact center, or call-heavy environment Strong communication and conversion skills Ability to turn inbound calls into booked appointments Experience presenting memberships or value-based service plans Comfort working in real-time with dispatch and leadership Proficiency with Microsoft Office and web-based tools ServiceTitan experience preferred Detail-oriented (yes—we know if you read the whole posting) Your Path Starts Here — And It Starts Fast If this feels like the opportunity you’ve been waiting for, apply now. Once you apply: You’ll receive a phone script by email or text within 5 minutes Don’t see it? Check your spam folder The phone script must be completed within 12 hours to remain in the selection process PHONE SCRIPT INSTRUCTIONS Call: 1-910-460-HIRE (4473) Put your best customer service voice forward—you’re the voice of Blanton’s. BEGIN SCRIPT “Thank you for calling Blanton’s Air, Plumbing & Electric, this is ___, how can I help you?” “I’m so sorry to hear that you’ve lost power to your oven—that must be inconvenient.” “Don’t worry, we handle this all the time. Our guys will take great care of you.” (Say something positive about our electricians—build value.) “The cost to get one of our excellent electricians to your home today is only $69, and we have an appointment available this afternoon. Does that work for you?” “Great! Our electrician will arrive before 5. What’s the best number to reach you when he’s on the way?” “I really appreciate you calling us today. I hope we can earn your business.” Leave your name and phone number after the script. END SCRIPT Blanton’s Air, Plumbing & Electric Delivering WOW Since 1951 Blanton’s is an Equal Opportunity Employer.