**Remote Customer Service Representative - Outreach Specialist (US Citizens Only)**

Are you a highly motivated and customer-focused individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy working with diverse groups of people? If so, we invite you to join blithequark's dynamic team as a Remote Customer Service Representative - Outreach Specialist. As a key member of our outreach team, you will play a vital role in scheduling and securing medical records from across the country, ensuring seamless communication with hospitals and providers, and providing top-notch customer service to our healthcare clients. **About blithequark** blithequark is a leading provider of innovative solutions for the healthcare industry. Our team of dedicated professionals is committed to delivering exceptional service, driving results, and making a meaningful impact on the lives of our clients and their patients. As a remote customer service representative, you will be part of a dynamic team that values collaboration, innovation, and customer satisfaction. **Job Summary** As a Remote Customer Service Representative - Outreach Specialist, you will be responsible for handling high-volume telephonic traffic with hospitals and providers on behalf of our healthcare clients. Your primary objective will be to schedule or otherwise secure delivery of medical records from across the country. This will involve coordinating the medical record collection process, updating contact and demographic information, scheduling an extraction of medical records, and coordinating any necessary follow-up. **Key Responsibilities** * Execute a minimum of 60 daily outbound/inbound phone calls with the goal of scheduling records for retrieval * Retrieve medical record images from provider facilities efficiently and professionally * Manage documentation requests and scheduling of document exchange * Follow-up on outstanding document requests that are past due * Document all communications in system * Types and transmits correspondence as necessary * Process records and documentation according to blithequark standards * Provide EOD update and report to supervisor after completing an onsite retrieval appointment * Minimize interruption to provider office while observing HIPAA standards and regulations **Required Knowledge and Skills** * Ability to navigate Windows-based screening system effectively * Basic knowledge of Microsoft Office products * Understanding of customer service processing requirements * Ability to place and receive calls via computer interface * Track/monitor/retrieve information on calls * Understanding of the management of call queues and experience in it * Familiarity with components of standard Medical Records * 2+ years of experience working in a professional office environment * Relevant call center experience, healthcare industry a strong plus * Excellent customer service skills * Data entry skills * Intermediate knowledge of Outlook, Teams, Word, and Excel **Preferred Qualifications** * Experience working in a fast-paced call center environment * Knowledge of HIPAA regulations and standards * Familiarity with medical records and healthcare industry terminology * Strong communication and interpersonal skills * Ability to work independently and as part of a team * Strong problem-solving and analytical skills **What We Offer** * Competitive hourly rate of $17 per hour * Opportunity to work with a dynamic and growing company in the healthcare industry * Flexible remote work arrangement * Comprehensive training program to ensure success in the role * Opportunities for career growth and professional development * Collaborative and supportive work environment **Contract Details** * This is a 5-6 month contract to start * Possible conversion to permanent employee based on performance and program need * Start date: September 15, 2025 * Training schedule: 10am ET to 5pm ET for the first 6 days, then 9-5:30 ET scheduled from then on * Schedules: 9:00AM to 5:30PM Central time **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Important Note** * Must be a US Resident and Citizen * Must have a clean background * Very IMPORTANT to answer the screening questions to be prioritized. Apply today and take the first step towards a rewarding career with blithequark! Apply for this job