[Remote] Customer Service Representative NMC

Note: The job is a remote job and is open to candidates in USA. Iron Mountain Solutions is a company that supports call center operations for the U.S. Coast Guard National Maritime Center. The Customer Service Representative provides support via phone, email, and chat to assist with the Merchant Mariner credentialing process, requiring strong communication skills and a quick understanding of relevant regulations.ResponsibilitiesAnswering or making calls to clients to learn about and address their needs, complaints, or other issues with products or servicesResponding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valuedEngaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as neededBuilding lasting relationships with clients and other call center team members based on trust and reliabilityUtilizing software, databases, scripts, and tools appropriatelyUnderstanding and striving to meet or exceed call center metrics while providing excellent consistent customer serviceSkillsBachelor's degree (no experience required), orHigh school diploma (or equivalent) and 6 years of relevant experienceMust be able to obtain a Public Trust ClearanceMust have exceptional written and verbal communications skillsBenefitsFully remoteCompany OverviewIronMountain Solutions is a a DOD/U.S. Government engineering support contract company. It was founded in 2007, and is headquartered in Huntsville, Alabama, USA, with a workforce of 201-500 employees. Its website is https://www.ironmountainsolutions.com/.