[Remote] Customer Service Representative- NC Department of Vital Statistics

Note: The job is a remote job and is open to candidates in USA. IFB Solutions is seeking a Customer Service Representative for the NC Department of Vital Statistics. The person in this position is responsible for supporting the department through a variety of customer support tasks in a help desk and call center environment. Responsibilities Assist business partners, including funeral homes, LHDs, medical certifiers, and registers of deed with technical and system support Troubleshoot systems and provide technical assistance to business partner users Assist individuals seeking to place a certificate order Provide updates on the status of an order Answer any questions related to general frequently asked questions Assist individuals related to application requirements Assist other personnel as time and knowledge permit Participate in training and meetings as requested Perform other duties as assigned Skills Must have experience handling confidential end-user information Must have experience in responding to inquiries via inbound and outbound calls, emails, and tickets Must be able to work various shifts Must have excellent communication and interpersonal skills and be a fast learner Must have the ability to work with autonomy under a consistently changing knowledge base A minimum of one year of call center experience is preferred An associate's degree or higher in a related field is preferred The ability to speak both English and Spanish is a plus Company Overview IFB Solutions is a non-profit organization management company. It was founded in 1936, and is headquartered in Winston Salem, North Carolina, USA, with a workforce of 501-1000 employees. Its website is