[Remote] Customer Service Representative-Mountain/Pacific Time Zones Only

Note: The job is a remote job and is open to candidates in USA. PNC is a leading financial services company, and they are seeking a Customer Service Representative to provide routine service support to customers through the Customer Care Center. The role involves resolving customer inquiries, maintaining high levels of customer satisfaction, and documenting customer interactions.ResponsibilitiesPerforms customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partnersReceives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are servedResolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issuesMaintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactionsDocuments customer interactions and completes service requests to minimize customer effort or additional actionSkillsDedicated and confidential work space which includes a door that can be closed for privacyHigh speed internet service with a direct wired connection to a cable or fiber modem and router, capable of at least 20 mbps download and upload speedsTypically In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be consideredAccountabilityContinual Improvement ProcessCustomer InteractionsCustomer ServiceDecision MakingRelationship BuildingResults-OrientedTechnical SupportAccuracy and Attention to DetailCustomer Experience ManagementDecision Making and Critical ThinkingEffective CommunicationsFraud Detection and PreventionKnowledge of a Specific Customer Support FunctionManaging Multiple PrioritiesProblem SolvingProducts and ServicesTech SavvyBenefitsMedical/prescription drug coverage (with a Health Savings Account feature)Dental and vision optionsEmployee and spouse/child life insuranceShort and long-term disability protection401(k) with PNC matchPension and stock purchase plansDependent care reimbursement accountBack-up child/elder careAdoption, surrogacy, and doula reimbursementEducational assistance, including select programs fully paidA robust wellness program with financial incentivesMaternity and/or parental leaveUp to 11 paid holidays each year9 occasional absence days each year, unless otherwise required by lawBetween 15 to 25 vacation days each year, depending on career level and years of serviceCompany OverviewWe’ll help keep your money boring so your life doesn’t have to be. pnc.co/guidelines It was founded in 1863, and is headquartered in Lancaster, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is http://www.sterlingfi.com/.