[Remote] Customer Service Representative - Luxury Retail – Remote USA
Note: The job is a remote job and is open to candidates in USA. TTEC is an award-winning company focused on providing exceptional customer experiences. As a Customer Service Representative for a luxury retail brand, you will assist customers with their inquiries, support their shopping experience, and ensure high-quality service delivery. Responsibilities • Answer incoming communications from customers • Conduct research to provide answers for customers to resolve their issues • Recommendations of products or services close a sale may be required Skills • An appreciation for high fashion brands and haute couture • 1 year or more of customer service experience • 1 year or more post-secondary education OR 2 years equivalent work experience • Recognize and solve problems of mid-to-high level customer service issues • Computer experience • High speed internet (> 15 mbps) • While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) • Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in Benefits • PTO • Tuition reimbursement • Health and wellness incentives Company Overview • TTEC is one of the technology and services innovators that provides end-to-end, digital CX solutions. It was founded in 1982, and is headquartered in Englewood, Colorado, USA, with a workforce of 10001+ employees. Its website is Apply tot his job