[Remote] Customer Service Representative - June 2026 Start - Inbound Only

Note: The job is a remote job and is open to candidates in USA. Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. The role involves answering incoming calls, providing excellent customer service, and documenting call details to assist customers effectively. Responsibilities Answer incoming calls and assist customers with their questions Provide excellent service with a positive and understanding approach Document call details in our systems Solve problems and help customers find solutions Work with a variety of people and build positive relationships And other tasks, as needed Skills U.S. citizenship (work sponsorship not available) Two forms of valid ID (one must be a REAL ID or U.S. passport) Ability to obtain and pass a VA government background check Great communication skills and a desire to help others Ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. (This may require staying beyond the scheduled shift for team members assigned to closing shifts and may result in overtime.) Attention to detail and reliable flexibility to work solo and on a team The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak 1 year of call center experience General office skills and knowledge of standard office computer equipment Benefits Comprehensive health, dental, and vision. Paid time off, paid sick time 401(k) with employer matching Tuition assistance and employee support programs Paid training and all equipment provided Company Overview Founded in 2014, Principle Choice Solutions is a 100% Service-Disabled Veteran-Owned Small Business with its headquarters in Northern Virginia and locations across the United States. It was founded in 2014, and is headquartered in Omaha, Nebraska, USA, with a workforce of 501-1000 employees. Its website is