[Remote] Customer Service Representative II

Note: The job is a remote job and is open to candidates in USA. PPG Industries, Inc. is a leader in innovation and sustainability, dedicated to protecting and beautifying the world. They are seeking a Customer Service Representative II to manage customer orders, resolve issues, and provide support regarding product information and order changes.ResponsibilitiesWork within a team with responsibility for all regions within the US for customer supportDeliver accuracy in all phases of order entry, debits, credits and returnsProvide flexible support to multiple duties at one timeLearn product lines and be able to assist with any Customer Service calls to provide supportCounsel Customers on basic information concerning return policies, availability, packaging, price and general information found on product literatureUtilize the CAIR program for resolutions on general comments and complaintsSkillsMinimum of 1 year of in a B2B Customer Service phone environmentExperience documenting customer issues in detail and accountability in all tasks, ensuring follow-up on customer issuesComputer skills including Microsoft Word and Excel experienceOrganizational skills are highly desiredStrong written & verbal communicationExperience with SAP is preferredBenefitsMedical Dental Vision401KPPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets.Other incentives may apply.Our employee benefits programs are designed to support the health and well-being of our employees.Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.Benefits will be discussed with you by your recruiter during the hiring process.Company OverviewPPG: WE PROTECT AND BEAUTIFY THE WORLD® At PPG (NYSE:PPG), we work every day to develop and deliver the paints, coatings and specialty materials that our customers have trusted for more than 140 years. It was founded in 1883, and is headquartered in Pittsburgh, PA, US, with a workforce of 10001+ employees. Its website is http://www.ppg.com.