[Remote] Customer Service Representative I (Remote)

Note: The job is a remote job and is open to candidates in USA. Global Talent Scouts is a staffing service seeking a Customer Service Representative I to assist Medicaid beneficiaries through various communication channels. The role involves providing exceptional customer service, helping members understand healthcare options, and documenting interactions accurately.ResponsibilitiesHandle high-volume inbound calls from Medicaid beneficiaries and authorized representativesProvide choice counseling and assist members in selecting healthcare plansAccurately document member information and call detailsRespond professionally to inquiries from members, providers, and local county officesComplete outbound follow-up calls as neededDe-escalate complaints and grievances, escalating issues when appropriateManage up to three concurrent chat sessions assisting members with enrollments, disenrollments, appeals, and general questionsComplete offline work assignments and administrative tasksPerform additional duties as assignedSkillsHigh School Diploma or GED1–3 years of inbound call center customer service experienceStrong verbal and written communication skillsAbility to work effectively in a fast-paced environmentExcellent attention to detailStrong typing and data entry skills with high accuracyProficiency with Microsoft Word, Excel, and OutlookAbility to read, interpret, and follow policies and proceduresDemonstrated professionalism during stressful or challenging situationsAssociate degreeHealthcare customer service experienceKnowledge of Medicaid programsBenefitsRemote work opportunityComprehensive training and supportClear performance expectationsOngoing coaching and developmentPerformance-based incentivesPotential opportunities for long-term employment and career growthCompany OverviewGlobal Talent Scouts (acquired Platinum Plus Management) is a global staffing solution that delivers top talents that client companies can hire with confidence today for results now and in the future. It was founded in 2004, and is headquartered in Charlotte, NC, US, with a workforce of 11-50 employees. Its website is https://www.recruitgts.com.