[Remote] Customer Service Representative-I (Escalations & Self-Pay)- PFS (Remote)

Note: The job is a remote job and is open to candidates in USA. Trinity Health is a healthcare organization seeking a Customer Service Representative for their Patient Business Services team. The role involves handling customer service activities related to self-pay and insurance billing inquiries, ensuring excellent customer satisfaction and timely resolution of issues.ResponsibilitiesPerforms customer service activities handling various self-pay and insurance billing and collection inquiries, requests and related functions as part of the revenue cycle process for an assigned PBS locationAssists patients in the resolution of billing issues, which may include setting up payment plans and responding to complaints, problems and general inquiries in a timely, responsive and efficient mannerProvides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results in appropriate system(s)Tracks trends of customer service encounters and recommendations for resolutions of the issues and findings for the supervisorResolves independently or escalates issues affecting customer complaints and issues to the Supervisor Customer ServicePerforms communication and follow-up processes related customer service and ensures such activities are submitted timely, tracked, trended and reported to key stakeholdersPerforms other duties as needed and assigned by the supervisorSkillsHigh school diploma or Associate's degree in Accounting or Business Administration or related field, and at least one (1) year of experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities or an equivalent combination of education and experiencePrevious service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective mannerExcellent Verbal And Written Communication Skills And Organizational AbilitiesStrong interpersonal skills in interacting with internal and external customers, which includes the ability to interpret customer requirements and recommending appropriate actions to satisfy customer needsAccuracy, attention to detail and time management skillsAbility to work independently and operate keyboard and telephone effectivelyBasic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and ExcelMust be comfortable operating in a collaborative, shared leadership environmentMust possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity HealthMust possess the ability to comply with Trinity Health policies and proceduresExperience in a complex, multi-site environment preferredCompletion Of Regulatory/mandatory Certifications And Skills Validation Competencies PreferredCompany OverviewTrinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation. It was founded in 2000, and is headquartered in Livonia, Michigan, USA, with a workforce of 10001+ employees. Its website is http://www.trinity-health.org.Company H1B SponsorshipTrinity Health has a track record of offering H1B sponsorships, with 9 in 2025, 12 in 2024, 10 in 2023, 9 in 2022, 7 in 2021, 14 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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