[Remote] Customer Service Representative I Bilingual French

Note: The job is a remote job and is open to candidates in USA. Risk Strategies Company is seeking a Bilingual (French) Customer Service Representative to serve as the primary contact for customers, agents, and clients in the US and Canada. This role involves answering insurance-related questions, assisting with problem resolution, and maintaining departmental productivity and accuracy standards.ResponsibilitiesTalk with customers, agents and clients by phone and/or web to answer insurance related questions regarding the customer’s account. Follow-up will be needed to ensure accuracy of information, timely response and outstanding customer issues. These calls will be both in an inbound and outbound fashionAssist customers with problem resolution to ensure all insurance requirements are met and verifies and enters correct information into the computer using company guidelinesProcess policies and related document to ensure accurate and efficient flow through the appropriate processing systemProvide assistance to other departments when workload dictatesConsistently achieve departmental standards of productivity and accuracyMaintain the security and confidentiality of the facility, computer system, programs, customer and client informationSkillsHigh school diploma or equivalent requiredMust have at least six months of customer service-related experienceMust be fluent in English and French (speaking, spelling, and grammar)BenefitsTraining is provided the first 3 weeks to learn the systems, procedures, and documentation and continued guidance to help you learn and succeed!Company OverviewRSC is an insurance brokerage firm that offers employee benefits, consulting, financial, and wealth management solutions. It is a sub-organization of Accession Risk Management Group. It was founded in 1997, and is headquartered in Boston, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is http://www.risk-strategies.com.