[Remote] Customer Service Representative I

Note: The job is a remote job and is open to candidates in USA. Sentara Health is currently seeking a full-time remote Customer Service Representative. The role involves handling telephone inquiries from members or patients, addressing issues related to member eligibility, plan prescription benefits, claim payment issues, and patient services needs.ResponsibilitiesResponsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patientsPrimarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient schedulingSkillsHigh school diploma or equivalent RequiredTwo years of customer service experience requiredPrevious data entry experience requiredPrior scheduling experience requiredFamiliar with Epic beaker preferredExperience in a high-volume call center preferredBenefitsMedical, Dental, Vision plansAdoption, Fertility and Surrogacy Reimbursement up to $10,000Paid Time Off and Sick LeavePaid Parental & Family Caregiver LeaveEmergency Backup CareLong-Term, Short-Term Disability, and Critical Illness plansLife Insurance401k/403B with Employer MatchTuition Assistance – $5,250/year and discounted educational opportunities through Guild EducationStudent Debt Pay Down – $10,000Reimbursement for certifications and free access to complete CEUs and professional developmentPet InsuranceLegal Resources PlanColleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.Company OverviewSentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission - "we improve health every day." Sentara is one of the largest health systems in the U.S. It was founded in 1988, and is headquartered in Virginia Beach, Virginia, US, with a workforce of 10001+ employees. Its website is http://www.sentara.com.Company H1B SponsorshipSentara Health has a track record of offering H1B sponsorships, with 9 in 2026, 30 in 2025, 7 in 2024, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.