[Remote] Customer Service Representative I

Note: The job is a remote job and is open to candidates in USA. One Inc is a company that empowers insurers to meet policyholder expectations with choice, control, convenience, and continuity. They are seeking a friendly Customer Service Representative to handle customer questions and troubleshooting, ensuring customer satisfaction and providing professional support.ResponsibilitiesMaintain a positive, empathetic, and professional attitude toward customers, alwaysRespond promptly to customer inquiriesCommunicate with customers through various channels (i.e., phone, email, chat, etc.)Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessaryKnowledgeable in our products and servicesKeep records of customer interactions, transactions, comments, and complaintsCommunicate and coordinate with colleagues as necessaryProviding feedback on the efficiency of the customer service processEnsure customer satisfaction and provide professional supportSkillsAssociate degree OR 2+ years relevant experienceCall center experienceProven remote work experienceYou have good computer skillsExcellent customer service and people skillsStrong organization skillsYou are described as decisive, collaborative, flexible, accommodating, supportive, able to prioritize quickly, and not easily flusteredPossess excellent written and verbal communication skillsYou are detail orientated and are able to follow instructions accuratelyExperience with Word, Excel, and Outlook preferredInsurance experience is preferredPayments experience is preferredBenefitsMedical, dental, and vision insuranceA 401(k) planA strong commitment to work-life balancePromoting opportunities for career advancementCompany OverviewWe understand how paramount the customer experience is to a carrier's success. It was founded in 2012, and is headquartered in Folsom, California, USA, with a workforce of 501-1000 employees. Its website is https://www.oneinc.com.