[Remote] Customer Service Representative I

Note: The job is a remote job and is open to candidates in USA. SelectQuote Insurance Services is a company that provides solutions to help consumers protect their valuable assets. The Pharmacy Customer Service Representative I will serve as a primary point of contact for patients, assisting with inquiries related to pharmacy services and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.ResponsibilitiesAnswers incoming calls from patients caregivers physicians hospitals and referral sources/ affiliated partners and respond to questions while researching required information and using all available resourcesAssists approximately 50-60 inbound/outbound customers physicians and provider calls per day in a busy call center/ pharmacy environmentAnswer patient’s questions/concerns regarding their medications and submit follow up tickets to other departments as needFollows up with customers or expediting calls to the appropriate channelsProvides patients with order status updates (fulfillment & delivery) proof of deliveries insurance verifications and price quotes/copay informationIdentifying and resolving patient billing complaintsProcessing and posting credit card paymentsCorrect and resubmit claims to third party insuranceAccurate data entry of all patient demographic information insurance and prescription refillsResolution of insurance adjudication billing or medication fulfillment issuesCommunicates with production team (order entry fulfillment and clinical) to engage compliance and address any questions or concerns as noted during patient communicationProactively investigates and resolves patient related issues to ensure maximum patient retention and high standards of customer serviceWhen necessary follows up with customers or expediting calls to appropriate channelsDocuments all patient calls in SelectCare 3.0 Pioneer Smartsheets and anywhere else notes must be duplicatedAccepts direction from CSR Supervisor Pharmacists and Leadership regarding various elements of the MMP ProgramEnters and retrieves data from the pharmacy operating systems and customer relationship management systemsMove accounts through patient lifecycle workflowWork special projects on an ad hoc basisSkillsHigh school diploma or GED required0-1 years of experience requiredService oriented high degree of interpersonal communication and organizational skillsHigh attention to detail quality problem solving and organizationDisplays a future-focused mindset aimed at bringing ideas and solutions to team challengesStrong analytical and critical thinking skillsDemonstrates appropriate written and oral communication skillsStrong team playerAbility to keep track of multiple tasksReliable outgoing and highly effective at relating to othersA professional attitude is a mustAbility to effectively interact with all levels of management associates clients and general publicIntermediate technology skills & the ability to multi-taskUnderstand and maintain confidentiality regarding patient medications and illnesses (HIPAA)Customer Service/Client Relations Experience preferredCall Center Experience preferredHome healthcare nurse/aide or as a pharmacy/medical technician experience helpfulBenefitsCompetitive Medical, Dental, and Vision InsuranceHSA/FSAVoluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term DisabilityVoluntary Life Insurance for Self, Spouse and DependentCompany-paid Basic Life Insurance and Long Term DisabilityRetirement plan and Employer match contribution with Profit ShareTuition Reimbursement programCompany perks and Discount programEngaging Wellness and Financial Education ResourcesEmployee Assistance ProgramIncentive PlansCompany OverviewWe help you keep your promises by shopping many highly rated insurance companies to find you the right coverage at the right price. It was founded in 1985, and is headquartered in Overland Park, Kansas, US, with a workforce of 1001-5000 employees. Its website is http://www.selectquote.com.



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