[Remote] Customer Service Representative I

Note: The job is a remote job and is open to candidates in USA. Watts Water Technologies is dedicated to providing safe, clean water and innovative solutions for the future. They are seeking a detail-oriented and customer-focused Customer Service Representative to deliver excellent service to clients, addressing inquiries and resolving concerns related to water filtration products and services.ResponsibilitiesHandle incoming calls and email requests from customers regarding water filtration products, services, and water quality concernsOffer detailed information on product specifications, features, benefits, and maintenance guidelines to help customers make informed purchasing decisionsManage orders, track shipments, and coordinate returns or exchanges when necessaryEducate customers on the importance of water quality, filtration options, and regular system maintenance to enhance product performance and longevityAddress customer complaints in a professional and timely manner, escalating complex issues to the appropriate departments when neededAccurately document customer interactions, service requests, and technical issues in the CRM system for future reference and follow-upWork closely with sales, technical support, and operations teams to ensure seamless customer experiences and the timely resolution of any product or service-related issuesSkillsHigh school diploma or equivalent required; a Bachelor's degree in a related field is a plusMinimum of one year of experience in a high-volume customer service role, preferably in water filtration, environmental services, or a related industryFamiliarity with water quality standards and filtration technologies is an advantageAbility to understand and explain technical concepts related to water filtration systemsProficiency in using CRM systems, Microsoft Office Suite, and relevant computer software applicationsDemonstrated proficiency in typing, grammar, and proper phone etiquetteKnowledge of customer service principles and practicesStrong verbal and written communication skills, with the ability to speak and write clearly and accuratelyEffective listening skills and a customer-focused approachAbility to work both independently and collaboratively in a team environmentStrong problem-solving skills with attention to detailMulti-tasking capabilities and the ability to manage high-volume tasks efficientlyMaintain exemplary attendance and punctualityDemonstrate a commitment to excellence and professionalism in customer interactionsCommitment to Watts' values of integrity, accountability, continuous improvement, innovation, and transparencyPunctuality and dependabilityAbility to be flexible and adapt to changing work priorities and stressful conditionsAdherence to all personnel policies, procedures, and standards of process as implemented by WattsMaintain productive and collaborative relationships with other Watts employeesAdherence to Watts' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take ActionBenefitsCompetitive compensation based on your skills, qualifications and experienceComprehensive medical and dental coverage, retirement benefitsFamily building benefits, including paid maternity/paternity leave10 paid holidays and Paid Time OffContinued professional development opportunities and educational reimbursementAdditional perks such as fitness reimbursements and employee discount programsCompany OverviewWe are a global leader of quality water solutions for residential, industrial, municipal, and commercial settings. It was founded in 1874, and is headquartered in Springfield, Missouri, USA, with a workforce of 5001-10000 employees. Its website is http://www.suntouch.com/.



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