Remote Customer Service Representative – Healthcare & Pharmacy Support
Customer Service Representative – Healthcare & Pharmacy Support (Remote) Location: Remote – Open to candidates nationwide Employment Type: Contract-to-Hire Schedule: Mon to Sat Shift Option 1: 10a - 7p, Shift Option 2: 11a - 8p (Training: 9a - 5p) About the Role We are seeking a compassionate and detail-oriented Customer Service Representative with strong knowledge of healthcare and pharmacy benefits. In this role, you will support members and pharmacies by resolving inquiries related to prescription pricing, insurance verification, and discount card usage (e.g., SingleCare). This is a remote opportunity with potential for conversion to a permanent role. Key Responsibilities • Address member concerns regarding SingleCare and other discount card programs. • Respond to customer inquiries professionally and efficiently. • Assist members with prescription pricing and insurance benefit questions. • Educate members on discount card benefits and home delivery options. • Provide physical discount cards and support online pharmacy navigation. • Verify insurance benefits and locate participating pharmacy providers. • Transfer calls to appropriate departments (e.g., dental, medical benefits). • Opt members out of promotional communications upon request. • Assist pharmacies with claim submission issues and troubleshooting. • Provide prescription benefit details to both members and pharmacy staff. Top Skills • Healthcare & Pharmacy Benefits Knowledge – Understanding of prescription drug pricing, discount cards, insurance plans, and pharmacy claim processes. • Insurance Verification – Ability to verify member benefits and assist with insurance-related inquiries. • Conflict Resolution – Skilled in resolving member and pharmacy issues with empathy and efficiency. Nice-to-Have Skills • Empathy & Patience – Supporting members with sensitive health and insurance concerns. • CRM Systems – Experience with customer relationship management platforms. • Data Entry & Documentation – Accurate recording of member interactions. • Microsoft Office Suite – Proficiency in Word, Excel, Outlook, Teams. • Ability to multitask using dual monitors and toggle between systems. • Strong verbal communication and note-taking skills during live calls. • Adaptability – Ability to thrive in a fast-paced, dynamic environment. Employee Value Proposition (EVP) • Remote Opportunity – Work from anywhere in the U.S. • Growth Potential – Opportunity for full-time conversion. • Impactful Work – Help members navigate critical healthcare decisions. Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Oct 3, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Apply tot his job