[Remote] Customer Service Representative (Healthcare)
Note: The job is a remote job and is open to candidates in USA. Global Talent Scouts is a staffing service seeking a Customer Service Representative for a healthcare-focused role. The representative will handle high-volume inbound calls, assist members with health plan information, and provide support through various communication channels.ResponsibilitiesHandle high-volume inbound callsAssist members with health plan information and enrollmentsComplete outbound follow-up calls as neededSupport members through chat interactionsDocument customer interactions accuratelyDe-escalate concerns and provide excellent customer serviceSkillsHigh School Diploma or GED required1-3 years of customer service or call center experienceStrong communication and multitasking skillsComfortable working in a fast-paced environmentHealthcare or Medicaid experience preferred but not requiredCompany OverviewGlobal Talent Scouts (acquired Platinum Plus Management) is a global staffing solution that delivers top talents that client companies can hire with confidence today for results now and in the future. It was founded in 2004, and is headquartered in Charlotte, NC, US, with a workforce of 11-50 employees. Its website is https://www.recruitgts.com.