[Remote] Customer Service Representative - Field Solutions

Note: The job is a remote job and is open to candidates in USA. Primerica is recognized as one of the best places to work and is seeking Customer Service Representatives for their Agent Services department. The role involves delivering exemplary customer service to term life policyholders and agents, addressing inquiries, and assisting with policy-related questions.ResponsibilitiesDeliver exemplary customer service to Primerica term life policyholders and agentsAddress verbal and written inquiries pertaining to term life insurance policiesAssist clients with questions regarding billing, policy coverage, underwriting, or contract changesIdentify concerns and ask appropriate questionsRespond to inquiries in a concise and courteous manner while documenting all research findings thoroughlyPerform corrections identified during the call and forward corrections to the appropriate party for further processing or approval when necessaryRecognize priority situations and understand when to notify appropriate partiesSkillsExcellent PC skillsIntermediate skills in Microsoft WordExcellent verbal and written communication skillsExcellent customer service skillsAttention to detailAbility to maintain knowledge of company's products and proceduresAbility to communicate professionally with irate customers1 year of call center customer service experience preferred but not requiredPrevious insurance or financial services experience is a plusEducation RequirementsMinimum high school diploma or GEDBenefitsDay one health, dental, and vision insurance401(k) Plan with competitive employer matchVacation, sick, holiday and volunteer time offLife and disability insuranceFlexible Spending Account & Health Savings AccountProfessional developmentTuition reimbursementCompany-sponsored social and philanthropy eventsCompany OverviewPrimerica is a financial services company that offers financial education, products, and services to their clients. It was founded in 1977, and is headquartered in Duluth, Georgia, USA, with a workforce of 1001-5000 employees. Its website is https://www.primerica.com.