[Remote] Customer Service Representative (Dental & Vision Benefits) Remote in TX or In-Office San Antonio

Note: The job is a remote job and is open to candidates in USA. Ameritas is an insurance, financial services, and employee benefits provider seeking Customer Service Representatives to enhance customer loyalty through exceptional service. The role involves communicating with policyholders and providers to address inquiries related to eligibility, claims, and plan provisions, while ensuring compliance with privacy policies.ResponsibilitiesCommunicates by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, or resolve issuesDocuments customer inquiries and related customer data electronicallyAssists service team(s) with back office support functionsProtects the confidentiality of plan participants and policyholders to ensure compliance with privacy policies and proceduresSupports department goals by achieving established service standards and metricsSkillsHigh school diploma or equivalent0-2 years of related experience Contact center, customer service, dental office and/or insurance experience is highly preferredAbility to work overtime when required to support business needsExcellent verbal and written communication skills. Demonstrates initiative when assessing situationsProficient use of computer systems and keyboarding skillsBenefits401(k) Retirement Plan with company match and quarterly contributionTuition Reimbursement and AssistanceIncentive Program BonusesThrive Days - Personal time offPaid time off (PTO)Health Benefits: Medical, Dental, VisionHealth Savings Account (HSA) with employer contributionWell-being programswith financial rewardsEmployee assistance program (EAP)Professional development programsLeadership development programsEmployee resource groupsStrengthsFinder ProgramMatching donations programPaid volunteer time 6 hours per monthGenerous paid maternity leave and paternity leaveFertility, surrogacy and adoption assistanceBackup child, elder and pet care supportCompany OverviewYou may know Ameritas as an insurance, employee benefits and financial services company, but we’re in the business of fulfilling life. It was founded in 1887, and is headquartered in Lincoln, Nebraska, USA, with a workforce of 1001-5000 employees. Its website is http://www.ameritas.com.