[Remote] Customer Service Representative-Call Center - Remote

Note: The job is a remote job and is open to candidates in USA. Brown & Brown is a leading E&O insurance broker providing services to major insurance firms in the United States. They are seeking a Customer Service Representative who will be responsible for handling inbound customer inquiries, supporting clients through various communication channels, and maintaining accurate records of customer interactions. Responsibilities Support incoming calls, emails, and online chats from customers Handle basic coverage questions, assist with enrollment, premium inquiries, and cancellation requests Respond to questions and requests from clients/customers/agents quickly and accurately Record details of all customer interactions including requests, inquiries, comments, complaints and then record details of actions taken Retrieving and responding to voicemail and emails Occasional outbound call campaigns Skills Exceptional listening, communication and writing skills with the ability to handle difficult and detailed inbound/outbound calls Must be able to listen effectively to Customers, Leaders, and Teammates and respond in a respectful manner Excellent computer skills including Microsoft Excel, Word, Outlook Ability to multi-task between various software programs Some call center experience desired Customer service experience desired High School diploma/GED Must become a licensed Property & Casualty Insurance Agent within 90 days of hire including passing the state of California's extensive background investigation and completing the mandatory 52 hours of licensing education If you currently have a P&C insurance license, you must keep your license in good standing by adhering to the continuing education hour requirements and background checks Must be able to go into the office (in Orange, CA) for onboarding, teammate meetings and to pick up/return office equipment Some call center experience desired Customer service experience desired Benefits Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Company Overview Brown & Brown delivers risk management solutions to help protect and preserve what our customers value most. It was founded in 1939, and is headquartered in Daytona Beach, Florida, US, with a workforce of 10001+ employees. Its website is