[Remote] Customer Service Representative - Billing II (Bilingual - English/Spanish)

Note: The job is a remote job and is open to candidates in USA. Quest Diagnostics is a leading provider of diagnostic information services, and they are seeking a Billing Customer Service Representative to support their members with billing inquiries. This role involves providing compassionate assistance to callers, resolving complex billing issues, and ensuring compliance with regulations.ResponsibilitiesAnswer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, rebilling insurance companies and general customer concernsEvaluate and respond to all aspects of billing inquiries, including but not limited to billing insurances, and updating invoicesResearch, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolutionThorough navigation of the Quest Billing System and other applicable applicationsMaintain tracking log of all patient contactsAbility to perform additional projects or tasks based on business needMaintain all compliance and HIPAA regulations at all timesSkillsHigh School Diploma / GED (or higher)Bi-lingual, English and Spanish2+ years of experience working in a call center handling a high volume of inbound calls2+ years of experience in a medical office or health care setting analyzing and resolving customer health care concernsKnowledge of healthcare claims billing/finance and eligibility processes, practices, and conceptsProficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act uponDemonstrated ability using computers and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applicationsAbility to work any nine-hour shift, including breaks and lunches, between Monday-Friday, from 8:30 AM – 8:00 PM ET. Your specific shift will be assigned after training endsAbility to commit to full-time attendance during the 90-day training period (9:00 AM-5:30 PM ET), with no absencesDemonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate mannerProficient conflict management skills including the ability to resolve stressful situationsMust be 18 years or olderBenefitsDay 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hoursBest-in-class well-being programsAnnual, no-cost health assessment program Blueprint for Wellness®HealthyMINDS mental health programVacation and Health/Flex Time6 Holidays plus 1 "MyDay" offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsAnnual incentive plansMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunitiesCompany OverviewQuest Diagnostics is a clinical laboratory that offers diagnostic testing, services, and information. It was founded in 1967, and is headquartered in Secaucus, New Jersey, USA, with a workforce of 10001+ employees. Its website is https://www.questdiagnostics.com/.