[Remote] Customer Service Representative - Billing II

Note: The job is a remote job and is open to candidates in USA. Quest Diagnostics is a leading healthcare company seeking a Billing Customer Service Representative. In this role, you will provide compassionate support to callers regarding their health inquiries, ensuring they receive the information they need to make informed decisions about their care.ResponsibilitiesSupports assigned client group(s) performing moderate complexity health related customer excellence activitiesTypically makes moderate complexity, inbound and outbound, health related customer calls following set scripts, proceduresMaintains complete customer/patient confidentiality for all health, personal and other customer informationProvides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health informationEffectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior serviceSkills2 or more years related customer service excellence experience in healthcare-related fieldExperience delivering complex customer service excellence and achieving productivity/accuracy/quality standardsConsistent exceptional customer service, accuracy and quality focus requiredAbility to work any eight-hour shift between Monday-Friday, from 8:30am – 8:00pm ET. Specific shift will be assigned after training endsKnowledge of billing/finance and eligibility processes, practices, and conceptsHigh school diploma, GED (or higher) (Required)Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AIEmbrace and thrive in an environment of continuous improvement, innovation, and leveraging digitalBenefitsDay 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hoursBest-in-class well-being programsAnnual, no-cost health assessment program Blueprint for Wellness®HealthyMINDS mental health programVacation and Health/Flex Time6 Holidays plus 1 "MyDay" offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunitiesCompany OverviewQuest Diagnostics is a clinical laboratory that offers diagnostic testing, services, and information. It was founded in 1967, and is headquartered in Secaucus, New Jersey, USA, with a workforce of 10001+ employees. Its website is https://www.questdiagnostics.com/.