[Remote] Customer Service Representative (Bilingual / Remote / Multiple Positions)

Note: The job is a remote job and is open to candidates in USA. Titan Technologies is hiring multiple bilingual (English/Spanish) Customer Service Representatives to support the United States Citizen and Immigration Services (USCIS) by handling sensitive calls from applicants regarding their immigration status. The role requires strong customer service skills and the ability to work in a high-volume call center environment, with training provided by the company.ResponsibilitiesResolve high volumes of calls and tickets using prepared scripts and an extensive knowledge libraryGather and verify applicant data while documenting every interaction with high detailMaintain a courteous demeanor with teammates and callers, including customers in crisis or with difficult situationsAccess the USCIS network 15 minutes before your published shift to ensure full coverage during hours of operationSkillsUS Citizenship and the ability to pass Federal government suitability screenings to obtain a Personal Identity Verification (PIV) cardHigh School Diploma/GED and at least of customer service experienceFull bilingual proficiency (Spanish/English) in both verbal and written communicationAdvanced proficiency in Microsoft Windows, Microsoft Outlook, and Google ChromeAbility to successfully pass a level 2 government background investigation and drug screenBenefits401k with Company match up to 5%HSA ($50/month company contribution)11 Paid HolidaysCompany OverviewTitan Technologies specializes in transformative information technology solutions and services. It was founded in 2016, and is headquartered in Destin, Florida, USA, with a workforce of 501-1000 employees. Its website is https://titantechnologies.com.



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