[Remote] Customer Service Representative (Bilingual: French/English) Remote

Note: The job is a remote job and is open to candidates in USA. Concentrix is a forward-thinking global organization that values a people-first culture. They are seeking a Customer Service Representative who will work remotely, providing exceptional customer service and technical support through inbound and outbound communications in both French and English.ResponsibilitiesProvide inbound customer support using a call flow guide in the customer’s preferred language (French or English)Help customers resolve basic technical issuesTrack, document, and retrieve information in databasesMaintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferredOffer additional products and/or servicesDeliver expert customer experiences…with a smileSkillsThe ability to speak fluent French and English1+ year of customer service experienceA high school diploma or GEDA quiet, distraction-free environment to work from in your homeStrong computer navigation skills and PC knowledgeProficiency in fast-paced multi-taskingEagerness to learn new technologiesA desktop or laptop to complete PC and internet testingHigh Speed internet (no wireless/hotspots or satellite)A smartphoneFamiliarity with iOS and/or MacOS, or comparable technologyBenefitsMedical, dental, and vision insuranceComprehensive employee assistance program (EAP)Registered retirement savings planPaid time off and holidaysPaid training daysDailyPay enrollment option to access pay 'early,' when you want itCompany networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and moreHealth and wellness programs with trained partners to help promote a healthy youMentorship programs that support your rewarding career journeyPrograms and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community supportCelebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and moreCompany OverviewConcentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.



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