[Remote] Customer Service Representative - Automotive

Note The job is a remote job and is open to candidates in USA. EDealer is a website and software supplier for the Automotive Industry, focused on Merchandising Automation and Vehicle Optimization. They are seeking a Customer Service Representative to manage inbound support requests from clients and internal sales staff, providing timely resolutions and conducting product demos and training sessions. Responsibilities Respond to first level customer support phone calls and emails to provide customer service and resolution Resolve support issues in a prompt and efficient manner while escalating to the sales team, the support manager, or technical team members, when necessary Produce clear, efficient, and timely written logs of calls and emails into a client-case tracking system to manage requests and issues Identify and document recurring customer issues to determine standardized working solutions, to build on a knowledgebase Maintain a working knowledge regarding company’s products and systems QA resolved cases that have been assigned to developers, web-developers, and designers Skills Minimum high school diploma Strong analytical, problem solving, and troubleshooting skills Ability to set priorities and meet deadlines as well as remain flexible Languages English required College diploma or University degree Experience with ticketing systems or helpdesk software Working knowledge of WordPress CMS Platform or other CMS platforms Strong understanding of Windows and MacOS operating systems and basic networking concepts French an asset Benefits A competitive bonus plan Paid time off Participation in our benefits, RRSP, and life insurance programs Continuous learning An amazing culture Medical, Dental & Vision 401k/RSP programs Company paid Group Life/AD&D insurance Paid time off Flexible working environment Continuous Learning And an amazing culture to top it all off! Company Overview EDealer is the only company that offers a comprehensive solution for car dealers online marketing efforts It was founded in 2014, and is headquartered in Toronto, Ontario, CAN, with a workforce of 51-200 employees. Its website is https//www.edealer.ca/. Apply To This Job