[Remote] Customer Service Representative - Automotive

Note: The job is a remote job and is open to candidates in USA. The Reynolds and Reynolds Company is seeking a Customer Service Representative - Automotive to join their growing team. This role involves assisting AGWS customers with maintenance claims, reviewing contracts, and providing support related to contract provisions.

Responsibilities
• Reviewing automotive contracts and evaluating maintenance claims
• Obtaining any needed documentation from the customer to assist with processing maintenance claims
• Assisting customers with general questions related to their contracts, and going over provisions on contracts
• Using the AGWS system to log notes and input documentation

Skills
• Strong customer service and phone skills
• Must be able to type a minimum of 30 WPM
• Strong multitasking skills
• Bilingual in English/Spanish
• Technical certification or degree
• Previous automotive experience in service or automotive related customer service
• ASE certifications

Benefits
• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses
• Professional development and training
• Promotion from within

Company Overview
• Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of automobile dealership software, services, and forms to help dealerships deliver better results and transform the customer experience. It was founded in 1866, and is headquartered in Dayton, Ohio, USA, with a workforce of 1001-5000 employees. Its website is https://www.reyrey.com.