[Remote] Customer Service Representative - August 2026 Start - Inbound Only

Note: The job is a remote job and is open to candidates in USA. Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through their inbound call center. The role involves answering incoming calls, assisting customers, and providing excellent service in a remote work environment.ResponsibilitiesAnswer incoming calls and assist customers with their questionsProvide excellent service with a positive and understanding approachDocument call details in our systemsSolve problems and help customers find solutionsWork with a variety of people and build positive relationshipsAnd other tasks, as neededSkillsU.S. citizenship (work sponsorship not available)Two forms of valid ID (one must be a REAL ID or U.S. passport)Ability to obtain and pass a VA government background checkGreat communication skills and a desire to help othersEnsure end-of-day coverage by remaining on duty until all calls in the queue are resolved. (This may require staying beyond the scheduled shift for team members assigned to closing shifts and may result in overtime.)Attention to detail and reliable flexibility to work solo and on a teamGeneral office skills and knowledge of standard office computer equipment1 year of call center experienceBenefitsHealth and Wellness Benefit (is available up to 40 hours per week)Remote Role: You can work from home!Full time employment with a set Schedule that will include working on evenings, weekends, and holidays during theCentral Time zoneComprehensive health, dental, and vision.Paid time off, paid sick time401(k) with employer matchingTuition assistance and employee support programsPaid training and all equipment providedOpportunities for advancementFriendly, business casual work environmentCompany OverviewFounded in 2014, Principle Choice Solutions is a 100% Service-Disabled Veteran-Owned Small Business with its headquarters in Northern Virginia and locations across the United States. It was founded in 2014, and is headquartered in Omaha, Nebraska, USA, with a workforce of 501-1000 employees. Its website is https://www.theprinciplechoice.com.