[Remote] Customer Service Representative - Accredo - Remote

Note: The job is a remote job and is open to candidates in USA. The Cigna Group is a healthcare company seeking a Customer Service Representative to join their Accredo team. In this fully remote role, you will assist patients with medication scheduling, handle inbound inquiries, and provide exceptional customer service while maintaining professionalism and empathy.ResponsibilitiesManage approximately 75–100 inbound calls per day, assisting patients and members with professionalism and careCoordinate and schedule medication shipments to ensure timely deliveryProvide updates on order status and answer questions clearly and accuratelySupport payment collection or co-pay assistance when applicableTransfer calls to appropriate departments when specialized support is neededUse sound judgment to resolve customer concerns and de-escalate challenging situationsMaintain accuracy and efficiency while meeting performance and quality expectationsAdapt to changing processes, systems, and patient needs in a fast-paced environmentSkillsAt least 6 months of customer service experienceHigh school diploma or equivalencyStrong verbal communication skills and ability to explain information clearlyDemonstrated ability to work in a fast-paced, high-volume call environmentReliable internet access and a distraction-free home workspaceAbility to attend and complete full training without absencesExperience in a remote call center environmentExperience in healthcare, pharmacy, or benefits-related rolesBenefitsComprehensive benefits package designed to support health, financial security, and work-life balanceOpportunities to grow your career within the company, including advancement into specialized roles, leadership positions, and other areas across the organizationCompany OverviewThe Cigna Group is a healthcare firm that focuses on providing hospital services and innovative solutions for better health. It was founded in 1981, and is headquartered in Bloomfield, Connecticut, USA, with a workforce of 10001+ employees. Its website is https://www.cigna.com/.