[Remote] Customer Service Representative - Accredo - Remote

Note: The job is a remote job and is open to candidates in USA. Cigna Healthcare is committed to improving health and increasing vitality through innovative pharmacy and care solutions. They are seeking a Customer Service Representative to support patients with rare and complex conditions by managing inbound calls, coordinating medication deliveries, and providing accurate information to ensure patient needs are met.ResponsibilitiesManage approximately 75–100 inbound calls per day, assisting patients and members with professionalism and careCoordinate and schedule medication shipments to ensure timely deliveryProvide updates on order status and answer questions clearly and accuratelySupport payment collection or co-pay assistance when applicableTransfer calls to appropriate departments when specialized support is neededUse sound judgment to resolve customer concerns and de-escalate challenging situationsMaintain accuracy and efficiency while meeting performance and quality expectationsAdapt to changing processes, systems, and patient needs in a fast-paced environmentSkillsAt least 6 months of customer service experienceHigh school diploma or equivalencyStrong verbal communication skills and ability to explain information clearlyDemonstrated ability to work in a fast-paced, high-volume call environmentReliable internet access and a distraction-free home workspaceAbility to attend and complete full training without absencesExperience in a remote call center environmentExperience in healthcare, pharmacy, or benefits-related rolesBenefitsEmployees have access to a comprehensive benefits package designed to support health, financial security, and work-life balance.Opportunities to grow your career within the company, including advancement into specialized roles, leadership positions, and other areas across the organization.Company OverviewWe are a health benefits provider that advocates for better health through every stage of life. It was founded in 1982, and is headquartered in Bloomfield, CT, US, with a workforce of 10001+ employees. Its website is http://www.cigna.com.Company H1B SponsorshipCigna Healthcare has a track record of offering H1B sponsorships, with 95 in 2026, 439 in 2025, 333 in 2024, 320 in 2023. Please note that this does not guarantee sponsorship for this specific role.