[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Conduent is a company that delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. They are seeking a Customer Service Representative to support child support customers by providing exceptional service in an inbound call center environment.ResponsibilitiesAnswer calls in a timely manner, as they are automatically received through blended call queuesProvide a one-call resolution through asking pertinent questions to understand members’ concernsMaintain up to date support knowledge through offered trainingAccurately document requests, status changes, complaints, and grievancesProvide clear, complete, accurate, and objective information based on a full understanding of program requirementsSkillsHigh School diploma or GEDHave 1 year of Customer Service/Call Center ExperienceAbility to submit to and pass a background checkBasic understanding of a call center environment in a customer service role and quality monitoring processesAbility to sit for long periods of timePossess proficient computer skills in computer programs such as Microsoft 365, AVAYA phone systems, and other miscellaneous programsBenefitsHealth insurance coverageVoluntary dental and vision programsLife and disability insuranceA retirement savings planPaid holidaysPaid time off (PTO) or vacation and/or sick timeCompany OverviewConduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. It was founded in 1998, and is headquartered in Irvine, California, USA, with a workforce of 10001+ employees. Its website is https://www.conduent.com/.Company H1B SponsorshipConduent has a track record of offering H1B sponsorships, with 9 in 2025, 14 in 2024, 10 in 2023, 12 in 2022, 8 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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