[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. GE HealthCare is seeking a Customer Service Representative to deliver high standards of customer service to end customers, distributors, and subsidiaries. The role involves managing customer orders, resolving inquiries, and collaborating with cross-functional teams to enhance service quality across the supply chain. Responsibilities Provide excellent, professional customer service to end customers, distributors, and subsidiaries in line with company standards Receive, process, and manage customer orders through company systems, ensuring accuracy and compliance from order entry through shipment Respond promptly and effectively to customer enquiries, requests, and concerns Prepare quotations for customers and distributors in line with company policy, where applicable Develop and maintain strong product knowledge and an understanding of supply chain processes to support customers accurately Collaborate closely with cross-functional teams (Sales, Supply Chain, Finance, Logistics, etc.) to resolve disputes and service issues Build and maintain effective working relationships with internal departments to understand service impacts and customer needs Establish and nurture trusted relationships with customers and commercial partners Provide accurate, consistent information and guidance to customers Contribute to a team-focused, proactive working environment that supports service improvement initiatives Operates within established company policies, procedures, and systems Responsible for the accuracy and completeness of customer orders, quotations, and communication Escalates issues appropriately while supporting resolution through collaboration Skills Demonstrated experience in customer service or customer-facing role Experience in the Healthcare, Pharmaceutical, and/or Life Sciences industry Proven critical thinking skills; able to solve problems and make effective and timely decisions Experience using Smartsheet, SAP, Salesforce.com, or similar tools Strong organizational skills and ability to manage multiple tasks independently in a dynamic environment with tight deadlines Strong written and verbal communication skills; multilingual capability as required (Spanish desirable) High level of competency with MS Office applications (Word, Excel, and PowerPoint) Experience working cross functional teams to achieve results Benefits Medical Dental Vision Paid time off A 401(k) plan with employee and company contribution opportunities Life Disability Accident insurance Tuition reimbursement Company Overview GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric. It was founded in 1892, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is