[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. AlgaeCal Inc. is a hyper-growth company focused on natural health, seeking a Customer Service Representative to support customers regarding their bone health. The role involves assisting customers through various mediums, processing orders, and maintaining records to ensure customer success. Responsibilities Acting as a knowledge base for customers inquiries with respect to our products and their bone health Actively listening to customers and providing them with everything they need to make an informed decision about AlgaeCal Supporting our customers through a variety of mediums (email, phone) Processing orders and returns for customers Helping customers understand the results of their DEXA bone scans Updating the records of customer interactions, processing customer accounts, and filing documents. So yes, you’ll need to enjoy administrative tasks to thrive in this role But most importantly, setting our customers up for MAXIMUM SUCCESS Skills Solid customer service background Passionate about natural health Expert at building rapport with customers Devoted to helping people find their 'aha moment' Organized Humble Critical and creative thinker Ability to support and inspire others Desire for feedback and improvement Brilliant multi-tasker Flexibility to work a fixed schedule including one weekend day Benefits $55,000 starting salary with the opportunity to increase rapidly as training targets are met. A generous healthcare package Monthly team events and activities Flexible Stat Holidays with the option to bank days for later use Remote team building opportunities (Coffee Chats!) Supported professional development and continued learning through training and coaching. Company Overview AlgaeCal is a natural health supplements company that imports and distributes USDA certified organic plant calcium sourced from algae. It was founded in 2004, and is headquartered in Vancouver, British Columbia, CAN, with a workforce of 51-200 employees. Its website is