[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. ParkingPass.com is a leader in residential and public parking management, seeking a Customer Service Representative to join their Customer Success team. The CSR will provide exceptional support, solve technical challenges, and help customers maximize the value of the company's software product. Responsibilities Provide timely and effective support via email, chat, and phone, addressing inquiries related to product usage, features, troubleshooting, and billing Diagnose and resolve technical issues, including login errors, software bugs, configuration challenges, and integration questions Become a deep expert in our SaaS product, clearly articulating its value, capabilities, and best practices to customers Contribute to and maintain accurate help articles, FAQs, and internal documentation to improve self-service capabilities Act as the voice of the customer by logging, tracking, and communicating customer feedback and recurring issues to the Product and Engineering teams Monitor customer sentiment and proactively reach out to ensure successful product adoption and satisfaction, contributing to high retention rates Adhere to defined response and resolution times, ensuring a high quality of service delivery Skills 1-2 years of experience in a customer-facing role, preferably in technical support or customer service Demonstrated ability to quickly learn and navigate complex software products (experience with SaaS is a major plus) Excellent written and verbal communication skills; ability to explain technical concepts to non-technical users clearly and patiently Proven analytical and troubleshooting skills with an ability to think critically under pressure Experience using customer relationship management (CRM) software (HubSpot) and support ticketing systems Previous experience working within a B2B or B2C SaaS environment Basic understanding of API concepts and third-party integrations Bachelor's degree in a relevant field or equivalent practical experience Benefits Health Insurance Provided 3 Weeks PTO Company Overview Parking Management Made Easy™ It was founded in 2019, and is headquartered in Las Vegas, Nevada, USA, with a workforce of 51-200 employees. Its website is