[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Dynamic Media is the world’s largest music-for-business reseller, seeking a Customer Service Representative to manage inbound support calls and follow up on existing support tickets. The role involves handling billing and account maintenance while ensuring customer satisfaction.ResponsibilitiesReceive and manage incoming paymentsRegularly update the accounts receivable databaseInform clients of their outstanding debts and deadlinesAble to work independently and within a teamAccurately update and monitor customer informationFollow a monthly accounts receivable schedule making outbound calls for payment remindersFollow up with customers to ensure satisfaction with various services we offerSkillsStrong verbal and written communication skills are essential - FAST typists onlyAble to apply the training to provide customer supportAble to manage multiple tasks and concurrent jobsAn ability and willingness to search for information on the internetA solid desire to maintain high levels of customer satisfactionAn ability to present yourself as a professional, knowledgeable, and trusted partnerAble to work at a fast pacePrior experience in billing/ customer support is a big plusLong-term employment in job history is a big plusBenefits401(k)Dental InsuranceHealth insurancePaid time offPaid trainingVision insuranceFully Remote - Work from home401(k) matchingOn-the-job trainingReferral programWork from homeCompany OverviewDynamic Media is a market leader and reseller of music for business services. It was founded in 2005, and is headquartered in Sterling Heights, Michigan, USA, with a workforce of 11-50 employees. Its website is https://dynamicmediamusic.com/.



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