[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Hunter Recruitment Advisors (HRA) is dedicated to helping small business owners in the home service trades manage their financials and bookkeeping. They are seeking an organized and efficient Customer Service Representative who will be the initial point of contact for customers, providing answers to questions and guiding them to the best service solutions.ResponsibilitiesAnswer all incoming calls, as the initial point of contactUsing a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their homeProvide a sense of calm and exhibit empathy for customers, so they feel comfortableConduct service-related, follow-up calls to check in on past customers and assess their current needsHelp the field team by taking detailed notes from customer calls and entering them into our systemContribute to our company’s culture by being upbeat and hard-workingSkillsHigh School Diploma/GED is requiredSelf-starter, reliable, flexibility with hoursHigh level of accuracy and efficiencyExceptional verbal and written communication skillsCourteous, professional manner, strong customer service skillsComputer literacy and strong typing skills (30+ WPM), experience with Microsoft OfficeExcellent multitasking and follow-up skills, with high attention to detailExcellent interpersonal communication skills on a professional and technical levelAble to work both independently and as part of a teamAny experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus!HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not requiredBenefitsMedical Benefits -available after 90 days!Retirement Savings PlanVacation PayPaid trainingIncentive programsAdvancement OpportunitiesCompany OverviewHunter Recruitment Advisors stands as a dynamic force in the realm of recruitment, offering tailored solutions for organizations seeking growth. It was founded in 2015, and is headquartered in Atlanta, Georgia, USA, with a workforce of 11-50 employees. Its website is https://hunterrecruitment.net.