[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Comrise is seeking a Customer Service Representative to manage the order-to-delivery process for assigned customer accounts. The role involves ensuring accurate order entry, monitoring deliveries, and maintaining strong relationships with customers while driving process improvements.ResponsibilitiesOversee the entire order-to-delivery process for assigned customer accountsEnsure accurate and timely entry of customer orders into the systemUsing dashboards and reports, monitor and track orders to ensure timely delivery and fulfillmentSkillsBachelor's degree in business administration, Supply Chain Management, or a related field or equivalent experienceMinimum of 2-5 years of experience in order management, customer service, or account managementStrong understanding of order processing and supply chain management principlesProven track record of success in account/customer managementStrong interpersonal and communication skills, with the ability to build rapport and trust with customersComfortable working in ambiguity: able to adjust priorities quickly, learn fast, and stay productive through frequent changeBrings a positive, solutions-first attitude: stays steady under pressure and helps the team stay grounded during high-volume or high-change periodsEnjoys special projects and taking ownership raises hand for new initiatives, testing, documentation, and process fixesDetail-oriented with strong organizational and time-management skillsAbility to work independently and as part of a teamProblem-solving skills with a proactive approach to addressing issuesExperience in the healthcare or medical device industryProficient in SAP and Microsoft Office Suite (Excel, Word, PowerPoint)Ability to understand complex healthcare products and services and effectively communicate their value to customersExperience in identify problems and trends and successfully implementing solutions, including process improvements and system enhancementsCompany OverviewHeadquartered in New Jersey since 1984, Comrise is a staffing, consulting and enhanced search technology company. It was founded in 1984, and is headquartered in Woodbridge Township, New Jersey, US, with a workforce of 1001-5000 employees. Its website is https://comrise.com/?source=linkedin_about.Company H1B SponsorshipComrise has a track record of offering H1B sponsorships, with 5 in 2025, 11 in 2024, 9 in 2023, 7 in 2022, 7 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.